Frequently Asked Questions


Logging In

How do I register for access?
How do I sign in?
I forgot my password, how do I reset my password?
I forgot my username, how do I recover my Username?

Online Catalogue

How do I find products?
I cant find the product I’m looking for
Can I print a product page?
Do any products have datasheets?
I need help with products
How do I create a favourites list?
What is a standard order?
How do I create a standard order?
How do I place an Order?
Can I place an order for pickup?
How long does the order take to deliver?
Where does the order go when I submit one?
What if I need to change my order?
What if the price is not what I normally pay for an item?
Can I track my order?
How do I view a previous order?
Can I download my pricing for import into my system?

Invoices & Statements

Can I download invoices?
What format do invoices come in?
How far back do invoices go?
Can I download statements?
What format do statements come in?
How far back do statements go?
Can I view my credit account balance?

Reports

What reports are included?
What is a spend report?
What is a price file?
I use Simpro, where do I get the catalogue export from?
I use Payperwork, where do I get the catalogue export from?
I use SmartTrade, where do I get the catalogue export from?

Logging In

How do I register for access?
Registering for access to NOW requires the following:
- Your account number
- A valid email address
- Three minutes of your time
Once you have submitted the online registration form you will receive an email with your login and temporary password. Please keep the User ID and account number on record so you can easily log in again in the future.
Click the Sign in / Register link at the top right corner of the website.

How do I log in?
To log into your account you will need your User ID, your password and your account number. Click the Sign in / Register link in the top right corner of the site.

I forgot my password, how do I reset my password?
You can reset your password by clicking on the "Forgot Password" link under the login section on the home page. You will be required to provide your User ID, account number, email address and secret question to receive a password reset email in your inbox.

 

I forgot my username, how do I recover my Username?
You can recover your User ID by clicking on the "Forgot UserID" link under the login section on the home page. You will be required to provide your account number and email address to receive a User ID email in your inbox.

 

Online Catalogue

How do I find products?
The best way to locate products quickly is to use the search box. Search by keyword, description, part number, brand and features. Once you have the results you can then further narrow your search by brand, product categories and key features.

 

Can I print a product page?
Yes, if you click into a product to the product detail page there is a print option under the add to cart button.

 

Do any products have datasheets?
Yes some products have datasheets attached to them. You will find these on the product details page.

 

I need help with products.
If you are unsure as to what product is right for you we have a compare product function. Simply tick the box to the left of the item in your search results and then select the compare link which is located above the heading titles.
If you still dont know which item to order, feel free to call or email the branch – they are there to help. Their phone number is at the top right and bottom left of the page.

 

How do I create a favourites list?
Your favourites list is easy to create – find the product in the catalogue you are after and simple select the little star icon under the product part number. The item will be added to your favourites.

 

What is a standard order?
Standard Orders are similar to a favourites list however you can create multiple lists and use them to group products together so they are easy to order next time. Some examples are a monthly stock order, cable or Bakelite products, or use it as a template for jobs you do eg New House Build.

 

How do I create a standard order?
Standard orders can be created by either finding the product in the catalogue, selecting the tick box to the left of the product and then clicking the “standard order” button or you can save items that are in your cart as a standard order.

 

How do I place an Order?
Placing an order is very simple – just like any other quality online store. Once logged in, add the products you wish to buy to your cart and proceed to the checkout. Following the cart page there will be a billing and delivery page where you can add your purchase order number and any additional references and notes. The last page before order submission page is the order review page. When you have submitted the order you will receive an email confirmation and you will be able to see the order on the “order history” page on the site.

 

Where does the order go when I submit it?
Every order goes directly into the fulfilling branch’s system onto their orders to be picked. At the same time the branch receives an order notification informing them of your order so they are sure not to miss it.

 

Can I place an order for pickup?
Yes, this option is available at the checkout – you can pick up from any one of our 180 Australian branch locations

 

How long does the order take to deliver?
This will depend on the items you have ordered and your location. If the items were in stock in your ordering location they will be shipped within the next day however if some items are not in stock we may part ship your order. If you are concerned about your order’s delivery time or need an item urgently contact the branch.

 

What if I need to change my order?
Unfortunately you cannot edit your order online once submitted however you can either submit another order if you left something off your last order or call / email the branch.

 

What if the price is not what I normally pay for an item?
If you believe the price is incorrect contact your branch and let them know you are looking online and you think it is incorrect - they will be able to assist.

 

Can I track my order?
Unfortunately you cannot track your order at this point in time however feel free to contact the branch to obtain the order status / courier tracking number.

 

How do I view a previous order?
You can view all orders placed online via the order history page.

 

Can I download my pricing for import into my system?
Yes. Go to My Account, Price Files and select the file format you require (xml or txt – note txt files can be converted into a csv or excel file).

 

 

Invoices & Statements

Can I download invoices?
Yes. You can search invoices over the last 12 months for PDF download. Go to My Account and then invoices.

 

Can I download statements?
Yes. You can PDF download any monthly account statement from the last 12 months. Go to My Account and then statements.

 

Can I view my credit account balance?
Yes. Your aged credit account balance is available under My Account, Account Details page.

 

Can I pay my account online?
Not yet but soon you will be able to.

 

Reports

What reports are included?
There are two types of reports you can currently download from the site:

 

Spend Report
The spend report gives you detailed spend (item number, part no, description, price, qty, amount, invoice number, purchase order number) for the period of time you select. Further it actually groups your spend by order number which is very helpful if you are trying to keep track of your spend this month or need to invoice a customer for some items you have ordered for them.

 

Price File
The pricefile provides you with a list of products you have purchased from us in the last twelve months and their associated details (eg description, unit of measure, price etc)

 

I use Simpro, where do I get the catalogue export from?
Yes, go to my account, price file and download the report in the appropriate format.

 

I use Payperwork, where do I get the catalogue export from?
Yes, go to my account, price file and download the report in the appropriate format.

 

I use SmartTrade, wehre do I get the catalogue export from?
Yes, go to my account, price file and download the report in the appropriate format.